An order confirmation means we have received your order and are processing it. Watch out for our second email that notifies you when your gear has been shipped.

If the status says delivered, it is likely that someone near you has signed off on it. Check with neighbours, family, flatmates, or apartment security personnel to see if anyone has collected it for you or contact the courier company directly to see who signed for it. If it is still not located, please contact us at customer care